One week ago, I went to get freeze-dried liver and ended up with a bee in my bonnet. I was in Petco and what I saw – an employee doing in the guise of training – was a problem. What has happened since; namely, NOTHING, is the bigger problem.
Before I get into my beef with Petco, here’s my thing about customer service: It can be challenging. It’s often totally annoying. People are cray-cray. In one fashion or another, I’ve worked in customer service my whole life. I worked in restaurants from age 14 to…well, too long. But I had to kiss ass and solve problems that ranged from the trivial to the mundane to the crazy to the serious. Much to my dismay, I took that experience into animal shelter work. I totally wondered at my first animal shelter interview why my future boss quizzed me on how I’d handle “difficult people.” Continue reading